Delete Your Account

Last updated: October 2, 2026

You can delete your Lokaserve account and the personal data linked to it at any time, directly from the Lokaserve app on Android or iPhone. This page explains how to do it, what is deleted, what we keep and why, and what to do if you can no longer open the app.

1. Before You Start

• Finish or cancel any job in progress. If you have a job that has been accepted or is under way, the app will not let you delete your account until that job is completed or cancelled, because another person is relying on it. One exception for customers: a job the provider started more than a day ago and never finished does not block you; it is cancelled along with your account.
• Pending requests are closed automatically. Requests you sent that no one has accepted yet are withdrawn, and requests sent to you as a provider are declined. The other person is notified.
• Deletion cannot be undone. If you sign up again later with the same phone number, you will start with a new, empty account.
• Uninstalling the app does not delete your account. Use the steps below instead.

2. Delete Your Account in the Android App

1. Open the Lokaserve app and sign in to the account you want to delete.
2. Tap Me in the bar at the bottom of the screen.
3. Scroll down and tap Delete Account, just below Log Out.
4. Read the confirmation message and tap Delete Account again to confirm.

Your account is deleted straight away and you are signed out of the app.

3. Delete Your Account in the iPhone App

1. Open the Lokaserve app and sign in to the account you want to delete.
2. Open Settings: tap the gear icon at the top right of the Home screen (providers can also go to Profile → Settings).
3. Scroll to the bottom and tap Delete Account.
4. Tap Delete Account again in the confirmation that appears.

Your account is deleted straight away and you are signed out of the app.

4. What Is Deleted

When you delete your account, we remove or switch off the following:

• Your name, phone number and email address
• Your profile photo is removed from your account and no longer shown anywhere on Lokaserve
• Your saved addresses
• Your conversations with the AI assistant
• For service providers: your CNIC details (number and name), your CNIC and selfie images, and your public profile: business name, bio and description, skills, portfolio photos, service areas and work location. Your services are taken off Lokaserve and your profile page no longer opens, so customers can no longer find or book you
• Your sign-in: all logged-in sessions are ended and your login is removed
• Your push notifications: your devices' notification tokens are switched off, so they stop receiving Lokaserve notifications

5. What We Keep, and Why

Every job on Lokaserve involves two people: a customer and a service provider. When one of them deletes their account, the other still needs an accurate record of the work that was done. So:

• Past jobs you took part in stay in the other person's job history: the service, date, price and status, the job address and problem description, and any photos, ratings, reviews and chat messages (including voice notes and shared locations) on that job. They are shown under the name "Deleted user" and no longer show your name, phone number, email or profile photo.
• A minimal internal record of the account (that it existed and was deleted), and our security logs of its activity (for example sign-ins, sign-outs and the deletion itself, with the time, IP address and device type), kept for security and to prevent misuse of the service.

We keep this information so that the other party's job history, earnings and reviews stay accurate, and so that any dispute about a past job can still be looked into. None of it shows your name, phone number or email address.

6. How Long It Takes

Deleting your account from the app takes effect immediately. Your personal data listed above is removed at that moment, and you are signed out.

7. If You Can't Open the App

If you no longer have the app or can't sign in (for example because you have lost access to your phone number), email us and we will delete the account for you:

Email: usamaijaz1020@gmail.com

Please use the subject "Delete my Lokaserve account" and include the phone number (and the email address, if you signed in with Google) registered to the account. To protect you, we may ask you to confirm that the account is yours before we delete it. We will reply to let you know when it has been deleted. The same data is deleted and kept as described above.

For more about how we handle your data, see our Privacy Policy.